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How je88 Protects Your Personal Data

At je88, we take the handling of your personal data seriously — this page sets out exactly what we collect, why we collect it, and how long we…

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What This Privacy Policy Covers for You

je88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with je88.club — including account registration, deposits and withdrawals made via Touch 'n Go, GrabPay, Boost dan FPX, and any customer support conversations. We collect the minimum data needed to operate your account securely: your name, contact details,

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payment method identifiers and session logs. We do not sell your personal data to third parties. Any data shared with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX is limited strictly to what is needed to complete your transaction. We retain account data
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for as long as your account remains active and for the statutory period required under applicable Malaysian law thereafter. You may request a copy or deletion of your data at any time by contacting our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Any Privacy Matter

If you have a question about how your data is used, want to request a correction, or need to raise a concern about this policy, our support team is available around the…

E-mel Sokongan Send your privacy request or data-access query to our dedicated support e-mail. We aim to acknowledge your message within 24 hours and provide a full response within two business days.

Live Chat je88 Access live chat directly from je88.club at any hour. Our agents can log a formal data request on your behalf and escalate it to our privacy team the same day.

Borang Hubungi Kami Use the contact form on je88.club to submit a written privacy concern. Include your registered e-mail so we can verify your identity before acting on the request.

AMALAN PERLINDUNGAN DATA

How We Handle Your Data at Every Step

From the moment you open an account on je88.club to each deposit you make via Touch 'n Go or GrabPay, your data passes through encrypted connections and is stored on access-controlled servers.

Penyulitan Data

All data transmitted between your device and je88.club uses TLS encryption. This applies equally to account login, payment processing via Touch 'n Go and GrabPay, and support chat sessions.

Dasar Kuki

We use cookies to keep your session active, remember your language preference and measure which pages you visit. You can manage cookie settings in your browser at any time without losing your account.

Keselamatan Akaun

Your account is protected by password hashing and optional two-step verification. We never store your full payment card or e-wallet credentials — only tokenised references returned by Touch 'n Go, GrabPay or Boost.

Tempoh Penyimpanan

We keep your account data while your account is active and for the period required under Malaysian law after closure. After that statutory window, personal identifiers are deleted or anonymised.

Hak Akses & Pembetulan

You can request a full copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to keep the data. Submit requests via live chat or e-mail.

Perubahan Dasar

When we update this privacy policy, we post the revised version at je88.club/privacy-policy/ with a new effective date. Continued use of the platform after the update date indicates your acknowledgement of the changes.

Your Privacy Questions, Answered Clearly

We have pulled together the questions we receive most often about data handling at je88. If your question is not covered here, reach out through live chat or e-mail and our team will respond within two business days.

We collect your name, e-mail address, contact number and date of birth during registration. When you make a deposit via Touch 'n Go or GrabPay, we also receive a tokenised payment reference — never your full wallet credentials.

We share data only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX to complete transactions, and with service providers who help us operate the platform. We do not sell your data to advertisers or data brokers.

We retain your account data for as long as your account is active. After closure, we keep records for the period required under applicable Malaysian law, then delete or anonymise personal identifiers.

Yes. Send a data-access request to our support team via live chat or e-mail with your registered e-mail address for identity verification. We will provide a copy of your personal data within a reasonable period.

Submit a deletion request through our live chat or contact form. We will process it where no legal obligation requires us to retain the data, and confirm the outcome to you in writing within two business days.

We use cookies to maintain your session, remember preferences and understand page usage. You can adjust or block cookies through your browser settings at any time; note that some platform features may not function without session cookies.

Reach our privacy team through live chat on je88.club, via e-mail, or through the contact form at je88.club/privacy-policy/. We acknowledge all privacy concerns within 24 hours and aim to resolve them within two business days.

How je88 Protects Your Personal Data

Reach Us About Any Privacy Matter

How We Handle Your Data at Every Step

Penyulitan Data

Dasar Kuki

Keselamatan Akaun

Tempoh Penyimpanan

Hak Akses & Pembetulan

Perubahan Dasar

Your Privacy Questions, Answered Clearly

01 What personal data does je88 collect when I open an account?

02 Does je88 share my data with other companies?

03 How long does je88 keep my account information?

04 Can I request a copy of the data je88 holds about me?

05 How do I ask je88 to delete my personal data?

06 Does je88 use cookies, and can I turn them off?

07 Who do I contact if I have a concern about how my data is handled?

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